Wouldn’t it be nice if routine activities like shopping at the grocery store were more cheerful? You can make it happen!
A lot of people (me included), complain that clerks in stores are so impersonal and often don’t even acknowledge you as they process your goods at the checkout counter.
There is good evidence to support this view. Gallup and others have found that nearly 75% of workers in America are at least partially disengaged at work. That means that while they are physically present, their minds are on automatic pilot.
So how do you take charge and improve your customer experience? Start by doing what you want for yourself — be engaging! All it takes is a smile, a greeting and maybe a mention of their name (name tag). All three will get a response from all but the most jaded. It breaks up their routine and lightens up their day. Do it for a while and they will smile when you get in their checkout line. Guess what? Smiles will make you smile back. Smiles release endorphins in the brain of both “smilers.” Endorphins make you feel good — mission accomplished.
Echos of the Self! My inspiration for this little story came from one of Mark Susnow’s Letters on Life with this title. Check it out.